I'm working on ticketing system, where staff can send email to customers using smtp and when customer replies back i fetch it using imap and add it back to ticket.
Right now i'm adding ticketid in the subject line,so when an email comes in i can append it to existing ticket.
but at times customers remove subject line and reply which creates a new ticket.
Can anyone advice me how to get around it. I think Zendesk appends ticketid in from email address, not sure if that would work.
Most systems have a comment in the replies telling the customer NOT to edit the subject line.
However if they remove the subject, you can instead search the email content (if they included the previous reply with the information of the subject line) perhaps the first 200 lines if you want to limit it, using a regular expression to pattern match your subject line text string and extract the ticket number from that.
Embed the ticket ID in all of the subject, the message-id and the body, and look for it in the subject, the References field and the body of the replies.
If you want to be extra careful and/or have many Outlook users as customers, you can even embed it in Thread-Index, which will make Outlook respond with the necessary details. Thread-Index normally has space for 160 bits of entropy, you can embed a ticket ID and still have >100 bits left over. http://rant.gulbrandsen.priv.no/aox/thread-index describes the format in enough detail.
An example:
To: customer#example.com
From: support#example.net
Subject: Blah blah [Ticket 34112]
Message-ID: <ticket-34112-7582349573489#example.net>
Thread-Index: 4242034112E0OYfxS/CjgSLFGePpiQAdZqFQACzEh/AAmOpSkA==
This relates to ticket 34112; please keep this line in your reply.
Blah.
If you get back a thread-index that starts with 424242 the next six digits are the issue, if you get back a References line that contains ticket-34112 you know the issue number, et cetera.
Related
I am using Openpop.net with c#. I can get the emails but want to extract the body text not the full email chain text. Is there a way of just getting the message body without the RE: parts?
Thanks.
Unfortunately, there's no easy way to do what you want to do because the text body of an email is free-form text and each mail client can (and often does) use a different way of quoting the original message text that it is replying to.
Usually, but not always, the older message(s) in the conversation will be rewritten to have a "> " sequence at the start of each line.
If that is the case, you can filter those lines out to get the latest message text of the conversation.
Keep in mind, however, that many people will do what is called "replying inline" where there interlace their responses with the quoted questions from a previous email. For example:
Hi Joe,
My answers are below.
On Mon, Feb 8 2021, Joe Smith wrote:
>
> Jake,
>
> Have you sent in that TPS report yet?
Nope, not yet. I was hoping to send it in today.
> If not, I've got a few facts & figures that should probably be included.
Sure, come by my desk after lunch and we'll work those details into my final report.
- Jake
This question already has answers here:
How can I validate an email address using a regular expression?
(79 answers)
Closed 3 years ago.
I used the following pattern to validate my email field.
return Regex.IsMatch(email,
#"^(?("")("".+?(?<!\\)""#)|(([0-9a-z]((\.(?!\.))|[-!#\$%&'\*\+/=\?\^`\{\}\|~\w])*)(?<=[0-9a-z])#))" +
#"(?(\[)(\[(\d{1,3}\.){3}\d{1,3}\])|(([0-9a-z][-0-9a-z]*[0-9a-z]*\.)+[a-z0-9][\-a-z0-9]{0,22}[a-z0-9]))$",
RegexOptions.IgnoreCase, TimeSpan.FromMilliseconds(250));
It uses the following reference:
https://learn.microsoft.com/en-us/dotnet/standard/base-types/how-to-verify-that-strings-are-in-valid-email-format
My requirement is to have maximum number of 64 characters for user part, and max length for whole email string is 254 characters. The pattern in the reference only allow max 134 characters. Can someone give clear explanation of the meaning for the pattern? What is the right pattern to achieve my goal?
The code you cited is over-engineered, all you need to verify an email is to check for an at symbol and for a dot. If you need anything more precise, you are probably at a point where you actually need to email the recipient and ask for their confirmation that they hold the email, something that is simpler than a complex regex, and which provides much more precision.
Such a regex would simply be:
.+#.+\..+
Commentated below
.+ At least one of any character
# The at symbol
.+ At least one character
\. The . symbol
.+ At least one character
Of course this means that some emails might be accepted as false positives, like tomas#company.c when the user intended tomas#company.com , but even if you design the most robust of regexes, one that checks against a list of accepted TLDs, you will never catch tomas#company.co, and you might insert positive falses like tomas#company.blockchain when a new TLD is released and your code isn't updated.
So just keep it simple.
If you wanted to avoid using regex (which is, in my opinion, difficult to decipher), you could use the .Split() method on the email string using the "#" symbol as your delimiter. Then, you can check the string lengths of the two components from there.
Several years back, I wrote an email validation attribute in C# that should recognize most of that subset of syntactically valid email addresses that have the form local-part#domain — I say "most" because I didn't bother to try do deal with things like punycode, IPv4 address literals (dotted quads), or IPv6 address literals.
I'm sure there's lots of other edge cases I missed as well. But it worked well enough for our purposes at the time.
Use it in good health: C# Email Address validation
Before you go down the road of writing you own, you might want to read through the multiple relevant RFCs and try to understand the vagaries of what constitutes a "valid" email address (it's not what you think), and (2) stop trying to validate an RFC 822 email address. About the only way to "validate" an email address is to send mail to it and see if it bounces or not. Which doesn't mean that anybody is home at that address, or that that mailbox won't disappear next week.
https://haacked.com/archive/2007/08/21/i-knew-how-to-validate-an-email-address-until-i.aspx/
https://jackfoxy.github.io/FsRegEx/emailregex.html
Jeffrey Friedl's book Mastering Regular Expressions has a [more-or-less?] complete regular expression to match syntactically valid email addresses. It's 6,598 characters long.
Did you know that postmaster#. is a legal email address? It theoretically gets you to the postmaster of the root DNS server.
Or that [theoretically] "bang path" email addresses like MyDepartmentServer!MainServer!BigRouter!TheirDepartmentServer!SpecificServer!jsmith are valid. Here you define the actual path through the network that the email should take. Helps if you know the network topology involved.
Considering I parse user input, which is supposed to be an email address, into the MailAdress class:
var mailString = Request.QueryString["mail"];
var mail = new MailAddress(mailString);
Is there any possibility left for a cross-site-scripting attack if I output the MailAddress object later in any way? For example through a Literal control in WebForms:
litMessage.Text = "Your mail address is " + mail.Address;
Is it necessary to sanitize the outpout even though I made sure that the address is a valid email address by parsing the string?
From what I could gather the RFC for mail addresses is pretty complicated, so I am unsure if cross site scripts can be hidden in a mail address considered valid by .NET.
EDIT:
MSDN says that > and < brackets are allowed in an email address:
The address parameter can contain a display name and the associated e-mail address if you enclose the address in angle brackets. For example: "Tom Smith <tsmith#contoso.com>"
So the question remains if this is enough for an XSS attack and/or if the MailMessage class does anything to escape dangerous parts.
Generally speaking, you shouldn't need to validate the output later. However, I always recommend that you do so for the following reasons:
There may be a hole somewhere in your app that doesn't validate the input properly. This could be discovered by an attacker and used for XSS. This is especially possible when many different devs are working on the app.
There may be old data in the database that was stored before implementing/updating your filter on the input. This could contain malicious code that could be used for XSS.
Attackers are very clever and can usually figure out a way to beat a filter. Microsoft puts a lot of attention on preventing this, but it's never going to perfect. It makes the attackers job that much harder if they face and outgoing filter as well and as incoming filter.
I know it's a pain to constantly filter, but there is a lot of value in doing so. A Defense-in-Depth strategy is necessary in today's world.
Edit:
Sorry I didn't really answer the second part of your question. Based on the documentation I don't get the impression that the API is focused on sanitizing as much as it is on verifying valid formatting. Therefore I don't know that it is safe to rely on it for security purposes.
However, writing your own sanitizer isn't terribly hard, and you can update it immediately if you find flaws. First run the address through a good RegEx filter (see: Regex Email validation), then recursively remove every nonvalid character in an email address (these shouldn't get through at this point but do this for comprehensiveness and in case you want to reuse the class elsewhere), then escape every character with HTML meaning. I emphasize the recursive application of the filter because attackers can take advantage of a non-recursive filter with stuff like this:
<scr<script>ipt>
Notice that a nonrecursive filter would remove the middle occurence of <script> and leave the outer occurrence in tact.
Is it necessary to sanitize the outpout
You don't 'sanitise' output, you encode it. Every string that you output into an HTML document needs to be HTML-encoded, so if there was a < character in the mail address it wouldn't matter - you'd get < in the HTML source as a result and that would display correctly as a literal < on the page.
Many ASP.NET controls automatically take care of HTML-escaping for you, but Literal does not by default because it can be used to show markup. But if you set the Mode property of the Literal control to Encode then setting the Text like you're doing is perfectly fine.
You should make sure you always use safe HTML-encoded output every time you put content into an HTML page, regardless of whether you think the values you're using will ever be able to include a < character. This is a separation-of-concerns issue: HTML output code knows all about HTML formatting, but it shouldn't know anything about what characters are OK in an e-mail address or other application field.
Leaving out an escape because you think the value is 'safe' introduces an implicit and fragile coupling between the output stage and the input stage, making it difficult to verify that the code is safe and easy to make it unsafe when you make changes.
Is there a way we can validate and correct invalid format emailids in C#.I got a function which can only validate but not correction.Some emailds like "abc#def.com." can be corrected.I`m fetching all emailids from database and sending them a mail,if I just remove invalid emailids,the person may loose info,so instead of removing I thought of correcting the mailid and send him the mail.
Is there a way?Or a function to do this.???
Thanks in advance.
If you have the email address as a string, then you can manipulate the string. In your example, that would be removal of the trailing period. Other than this simple example, I suggest that you think long and hard about how useful this will be. What is the context? Can you pass the mail address back to a user to get the correct address, as opposed to your best guess?Adding code will clarify your question. From your question, I don't know why you assume you can only validate, as opposed to correcting the mail address string.
You could check wheather the Mail domain exists for example like this, you can check if the Email ends with an unvalid char like "." or "," and remove this if found but you can not really "correct" wrong Emails by trying to change each char and check if the Email exists or not, and its not desired sicne you would find probably for each change you make an exissting Email adress which is not the one you really wish to reach.
No. There is no way to do this. You may have a built-in guess system that will take care of common mistakes though.
For instance, if I type my email id as abc#gmali.com, you may change it to abc#gmail.com. This still does not guarantee that the email is is now correct.
Assume I had an email id as abc#gmail.com and intentionally I typed in asd#gmail.com. Now, there is no way you can correct it. With the same intention, if I type asd#gmial.com, your code might make it correct email id as asd#gmail.com which still is incorrect.
Essentially what you are looking for is called client side validation. What ever front end you have, place validation that check if email address is correct as per syntax. For verifying if the user has given his real email, send a mail to the given address with activation link and ask them to click on it if they want to use applciation.
Edit:
If you need to just format the emails in database, you can check for common mistakes using queries/external executable. These will validate the data against a valid format which then, can be changed. What are the options you have, technology wise, for doing this?
I was wondering if anybody has found a solution that validates an email that includes unicode characters as in from a unicode domain? I have searched at length and have yet to find a solution that works.
Fully validating an email address through a regex is hard. Really hard. This is one that is fully compliant with RFC822. Even if you create a perfect regex that correct validates all email addresses, that doesn't stop me from entering hi#hi.com (If you're trying to make sure that I enter a valid email address) or from accidentally misspelling my username (If you're trying to make sure that I enter my email address correctly).
Just send a link in an email saying, "click here to validate your email address."
I had the same issue and came up with an intelligent solution \p{L}.
Please check it out:
private static bool IsEmailValid(string email) {
System.Text.RegularExpressions.Regex re = new Regex(#"^[\p{L}0-9!$'*+\-_]+(\.[\p{L}0-9!$'*+\-_]+)*#[\p{L}0-9]+(\.[\p{L}0-9]+)*(\.[\p{L}]{2,})$", RegexOptions.CultureInvariant | RegexOptions.IgnoreCase);
return re.IsMatch(email);
}
Ok, so the only email validation I ever found that was truly awesome (instead of just OK) is part of the Zend Framework. Of course that means PHP, hopefully though, you can look at how they do it and emulate some of their better ideas: http://pastebin.com/SvZPBp31 Or just look up Zend_Validate_EmailAddress sourcecode.
sorry that this isn't in C# syntax / language.
Like has been pointed out, validating e-mail addresses through a regular expression is a hard problem. You can get close with a fairly simple one, but there are many, many cases that it will fail to catch. I'm all for sending an email to a supposed email address as #Nick ODell suggests (after doing some basic sanity checking, like, does it contain an # sign, does the domain name portion exist and have one or more of MX/A/AAAA RRs, and the likes) and including a verification link.
That said, if by Unicode domain you mean a Punycode-encoded host name label, those should be covered by any half-way competent validation regexp, as in encoded form those are just xn-- followed by the regular set [a-z0-9-] (case insensitive comparison).